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To contact us, write to Hippins, Playleys Place, Redmarley, Glos GL19 3NB, or call us (24 hour message line) on 01531 650843. Alternatively email us at any time via our contact us page.
When submitting an order, you are deemed to have read and accepted our terms and conditions. We recommend that you also read carefully the delivery information found in our delivery, postage and packing pages.
Secure On-Line Ordering;
Our site offers secure, encrypted and password-protected on-line shopping facilities for your peace of mind. These services are provided by the Worldpay payment gateway which is safe and secure. The transaction is authorised by your own card-issuing bank.We recommend for extra security and to prevent on-line fraud, that you sign up to your bank’s ’Verified by Visa’ or ’Mastercard secure’ services. These options protect your card details with a password generated by you and prevent use of your card details by any third party. If you experience any difficulty when making your purchase, please contact us for assistance. Alternatively you can telephone us with your order - the office is open from 9.30 until 3pm weekdays to speak to a member of staff. Please have your order details and credit card number ready when you call.
Privacy Statement;
Hippins is committed to protecting your privacy. Your personal data is protected by encryption and password. We only use the information you supply to us lawfully, in accordance with the Data Protection Act 1998. It is our policy NEVER to sell, or otherwise disclose your details to third parties under any circumstances. We may occasionally email you with news of Hippins promotions or new product launches, but if you prefer not to receive such offers, you can email us to remove your email address from our file.
Overseas Customers;
Please be aware that our site is based in the UK and prices are shown in £ sterling. For a guide to the equivalent price in your currency please use a currency converter website. Currency exchange rates are outside of our control. The price charged in pounds will be converted to your currency at the rate applicable on the date your bank processes payment. Contact us to get a shipping quote for your order.
Your Right To Cancel;
Under the UK distance selling regulations, you have the right to cancel your order with us at any time up to seven days after receipt of the items, with some exceptions noted below. Follow the instructions for returning items which are laid out below. You will be responsible for the cost of returning items to us, and we regret that if the order has been dispatched, direct carriage costs cannot be refunded.
Exceptions To Your Right To Return;
*PLEASE NOTE- FLAT PACK FURNITURE WHICH HAS BEEN PARTLY OR FULLY ASSEMBLED CANNOT BE RETURNED. WE RECOMMEND CAREFULLY UNPACKING AND CHECKING EACH PIECE FOR DAMAGE BEFORE YOU START TO ASSEMBLE ANY FURNITURE.
*PERSONALISED AND MADE TO ORDER ITEMS CANNOT BE CANCELLED ONCE THE ORDER HAS BEEN PUT INTO PRODUCTION.
Returns Policy;
In the unlikely event that you are not delighted with your goods, we will offer you a replacement or refund FOR UNUSED GOODS IN SALEABLE CONDITION.(*some exceptions apply, see below) We request that you return unsuitable goods to us in new, unused and saleable condition, complete with the original packaging, within 7 working days of receipt. Please contact us for a returns number prior to sending the item back.
Flat pack furniture which has been partly or fully assembled is counted as second-hand and cannot be returned. Personalised and made-to-order items cannot be returned. Our returns policy complies with the UK’s Consumer Protection (distance selling) regulations. The customer is responsibe for the cost of return postage, and we regret that direct costs including original carriage costs cannot be refunded.
Items Received As Gifts And Christmas Returns;
If you need to return an unwanted gift (excepting personalised and made to order items which are non-returnable) we will either need to have the payment details of the purchaser for a refund, or if you would rather they were not aware of the return, we can offer you a credit voucher to the value of the goods. There is no time limit on use of the credit voucher. We will accept back new, unused items (except personalised and made to order items) in their original packaging provided that they are in saleable condition, and you will need to notify us by email (within seven days of receipt of the goods) of your intention to return the item. Please contact us for a returns number prior to sending the item back. If the item has been bought some time before being given as a gift, and is not current stock, we reserve the right to refuse the return.
PLEASE NOTE THAT AS WE OFFER A SEVEN DAY MONEY BACK GUARANTEE (ON UNPERSONALISED AND STOCK ITEMS ONLY), UNWANTED CHRISTMAS PRESENTS MUST BE RETURNED BY 4TH JANUARY. PLEASE EMAIL US FOR A RETURNS NUMBER PRIOR TO SENDING ANYTHING BACK. PERSONALISED AND MADE-TO-ORDER ITEMS ARE NOT RETURNABLE.
Faulty Goods;
If on receiving your goods you find that they are faulty, please contact us immediately. Courier damage must be reported within 24 hours, otherwise the claim will not be considered. It will be helpful if you can email us in the first instance, with photographs of the damage.
If the goods are faulty upon receipt and the fault does not appear to be because of courier damage, please report this as soon as possible. Damage to the goods such as chips in the paint or broken pieces must be reported within 24 hours, otherwise the claim will not be considered.
If the item develops a fault during use, please contact us in the first instance. We will discuss with you the best course of action, but will usually request photographs or to have the item back for examination by the manufacturer. Faults which are not considered to be general wear and tear will usually be rectified by providing a replacement part, or a repair. Some items such as highchairs and furniture will be covered by the manufacturer’s guarantee and you should consult the paperwork supplied with the item to see if this is the case. Cosatto products are covered by a full four year guarantee, this is administered by Cosatto directly and you should register your purchase with them upon receipt. Any faults should then be reported direct to Cosatto. Other manufacturers such as Bloom and Leander also provide guarantees which should be registered with the manufacturer, but any faults are administered by the retailer in these instances, so please contact us for assisitance. |
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