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Welcome to Hippins.
You may be a new customer, in which case welcome, or a returning customer, in which case welcome back! Our website has been upgraded to make your shopping experience with us stress-free, and we aim to give you all the assistance you need in making your purchase. As a result returning customers may find that they need to resubmit email address and password to set up a new account. We are now using Worldpay payment facilities, secure and simple for your convenience. We recommend signing up to your bank’s ’Mastercard secure’ or ’Verified by Visa’ services which give you increased protection against on-line fraud. If you experience difficulties at any stage of your purchase, please contact us for assistance.
The Hippins website is part of the Hippins group, a company with over a decade of experience in providing parents with gorgeous baby gifts, stylish nursery products and childrens furnishings on-line. Our personalised present selection is, we believe, unrivalled on the high street. We share offices with the other five websites in the group, giving us a wealth of product knowledge, and a large stockholding which allows us to fulfil your order quickly and efficiently. We have staff available to discuss your needs and to answer any queries during office hours. If you feel that you need to speak to a human about these important purchases rather than simply emailing us, we are happy to help.
We know that not every customer is confident to purchase items on-line without seeing the goods first. We offer a no quibble, seven day money back guarantee on stock items for your peace of mind. Please see our terms and conditions for details. We understand that everyone has a budget to work within, and we will never try to sell you something that you don’t want.
If you need to contact us in writing, our address is HIPPINS, Playleys Place, Playley Green, Redmarley, Gloucestershire, GL19 3NB.
If you have any questions about our products and services, our telephone number is 01531 650843. The office is open from 9.30 until 3pm weekdays, and you can leave a message on our answerphone outside of these hours or if we cannot get to the phone. You can email us via our contact page at any time. We always aim to answer your query within one working day. As we are all working parents, our response times may be a little slower during school holidays, we are sure you’ll understand the constraints of childcare!
Our website is based in the UK, and smaller items such as bedding and accessories are usually shippable across Europe. Gift items weighing less than 1.5kg can be shipped across the globe. Large and heavy items such as furniture, lighting and rugs are prone to damage and cost a great deal to ship, so we do not sell these goods outside of the UK. However, you can usually place an order with us and arrange for a freight forwarder to collect goods from our warehouse. There are some exceptions to this which include furniture ranges with a delivery and assembly service, only available in the UK. If you are unsure please call or email for availability. Please note that our prices are in British pounds, they include VAT at the current UK rate and that we do not offer VAT-free shipping.
We strongly recommend that you read our terms and conditions and delivery information pages before completing your purchase. You are deemed to have read and accepted these conditions when you submit your order.
We look forward to being of service.
Kind regards, the Hippins team |
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